COURSE INFORMATION Course Title: COMMUNICATION SKILLS

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 114	C	2	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Florian Tahiri
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Compulsory
Classroom and Meeting Time:	A005, Thursday 11:30-14:15
Course Description:	Communication Skills: This course aims to provide better understanding of purposes and processes of communication in business. Cases and projects improving students` skills in a collaborative communication are provided. With the help of exercises, including videotaping, students have opportunities to improve and evaluate their oral communication skills. This course aims to provide better understanding of purposes and processes of communication in business. Cases and projects improving students` skills in a collaborative communication are provided. With the help of exercises, including videotaping, students have opportunities to improve and evaluate their oral communication skills.
Course Objectives:	This course offers an opportunity to learn and apply, in daily life, practical principles of interpersonal communication, communication in groups and organizations. Emphasis is placed on psychological, social, cultural, and linguistic factors, which affect person-to-person interaction. This course is designed to help students improve their communication in both personal and professional contexts. Attention is given to human perceptions, interpersonal dynamics, patterns of inference, listening, and verbal and visual symbols. Also the course is focused on business communication, political and diplomatic communication.

COURSE OUTLINE

Week	Topics
1	Introduction. Effective Communication
2	Interpersonal Communication. Verbal Communication
3	Oral Communication. Speaking and Listening
4	Mass Communication & Public Speaking. Social Media
5	Informative Speech
6	Written Communication. Writing and Reading
7	Non-verbal Communication (body language, gestures, appearance etc.)
8	Midterm Exam
9	Communication in Groups & Organizations
10	Formal & Informal Communication. Horizontal, vertical & lateral communication
11	Presentation Skills. Ethics in Communication
12	Public Speaking, business and politics
13	Show time - Project presentations
14	Guest speaker - Review

Prerequisite(s):
Textbook:	1. Shockley-Zalabak, P. (2015). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. 9th ed. USA: Pearson Education. 2. Hartley, P. (2007). Business Communication. New York: Routledge. 3. DeVito J., Shimoni R., Clark D. Messages: Building Interpersonal Communication Skills. 5th ed. Toronto:Pearson. 4. Harris, T., Nelson, M. (2008). Applied Organizational Communication: Theory and Practice in a Global Environment. 3rd ed. USA: Taylor & Francis Group
Other References:
Laboratory Work:
Computer Usage:
Others:	No

COURSE LEARNING OUTCOMES

1	To increase the student’s ability to improve and utilize the skills necessary to be a competent interpersonal communicator.
2	To increase the student’s understanding of his or her own communication behavior
3	To increase the student’s understanding of others communication behaviors.
4	To improve the student’s communication skills in both social and professional contexts
5	To open a door to the communication sciences, show to the students the importance of this process everyday in our life.

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Business Administration (3 years) Program
1	Identify activities, tasks, and skills in management, marketing, accounting, finance, and economics.	4
2	Apply key theories to practical problems within the global business context.	5
3	Demonstrate ethical, social, and legal responsibilities in organizations.	5
4	Develop an open minded-attitude through continuous learning and team-work.	5
5	Use technology to enable business growth and sustainability.	5
6	Analyze data to make effective decisions.	4

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Midterm Exam(s)	1	30
Presentation	1	20
Project	2	10
Final Exam	1	30
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	11	11
Assignments	2	8	16
Final examination	1	11	11
Other	1	7	7
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5