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COURSE INFORMATION
Course Title: BANKING OPERATIONS AND SERVICES
Code Course Type Regular Semester Theory Practice Lab Credits ECTS
BAF 331 B 5 3 0 0 3 5
Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature) NA
Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours: M.Sc. Avenir Lleshanaku alleshanaku@epoka.edu.al
Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours: NA
Teaching Assistant(s) and Office Hours: NA
Language: English
Compulsory/Elective: Compulsory
Study program: (the study for which this course is offered) Bachelor in Economics (3 years)
Classroom and Meeting Time: E-212, 11:45 - 14:30 Thursdays
Code of Ethics: Code of Ethics of EPOKA University
Regulation of EPOKA University "On Student Discipline"
Attendance Requirement:
Course Description: BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies.
Course Objectives: This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices.
BASIC CONCEPTS OF THE COURSE
1 Banking, finance and society
2 Regulations and bank risk culture
3 The future of trade finance
4 A new playbook for banks
5 Sustainable investment and the role of banks
6 Disrupting banking
7 Changing the face of banking and finance
8 Banking on identity
9 Teknologjia e re bankare
10 The future of payments
COURSE OUTLINE
Week Topics
1 Week 1 - Banking Operations Innovations. Banking has changed the last 10 years more than in the past 200 years. Banking on change. Also the relation with artificial intelligence, open banking and metaverse.(Pg. 25)
2 Week 2 - Understanding Banking Accounts. Not only a simple account but a financial account with a banking institution. Digital accounts and digital onboarding of customers. Banking on change pg. 50
3 Week 3 - Teller and Customer Service Operations and Services. Products and transactions while being served from the banker. Personal bankers, investment bankers and portfolio officer. Bank 2.0. Pg 85.
4 Week 4 - International Trade Banking Products and Services. Trade finance developing and practice. Blockchain for trade finance and its developments Course notes. Pg. 75
5 Week 5 - International Trade Banking Operations. Practice and case studies of trade finance products. 5 real cases analysis for LC INKASSO AND GUARANTEES Course notes pg. 125
6 Week 6 - Cheques Operations and Services. Cheque books and cheque transactions. Their types. Digital cheques and technological impacts on cheques. Course notes pg. 67
7 Week 7 - Retail Banking Products Operations. Retail products and the art of dealing with them. Digital banking and digital channels for banking. Bank 4.0 pg. 150
8 Week 8. Midterm
9 Week 9 - Corporate Banking Products Operations. Transactions and their types used for a successful corporate banking. Digital corporate banking and corporate investment banking. Banking on change. Pg 250.
10 Week 10 - Treasury Operations. Treasury bonds, notes, fixed deposits, elastic deposits, money market and cash operations. Digital exchange transactions and smart investment in banking. Course notes pg. 190
11 Week 11 - Regulatory Compliance The Essentials. Bankers are not only middlemen but also they should be risk managers. Anti money laundering impact on technological revolution. Banking on change. Pg. 250
12 Week 12 - Cards Operations. Debit and credit cards. Their digital transformation and opportunities. Touchless bank cards and ewallet impact on plastic cards. Bank 4.0 pg. 256
13 Week 13 - Alternative Distribution Channels Operations. Digital revolution on banking. Artificial intelligence and blockchain. Artificial intelligence, open banking and metaverse. Bank 4.0. Pg. 300
14 Week 14 - Customer Service Quality. Customer expectations and perceptions. How to measure service quality. Psychological impact on banking and digital banking. i. Course notes. Pg. 35. The Key Ingredient
Prerequisite(s): No
Textbook(s): Bank 4.0 (Brett King) 2021, BANK 2.0 (2019) - How customer behavior and technology will change the future of financial services (Brett King) Breaking Banks (Brett King ) 2020, Follow: Brett King, Chriss Skinner
Additional Literature: Banking on change.(2020) WILEY. The London Institute of banking & finance
Laboratory Work: No
Computer Usage: No
Others: No
COURSE LEARNING OUTCOMES
1 Learning the Albanian banking accounting plan
2 Learning banking accounts system
3 Able to know the banking accounts list
4 Able to know the general accounting principals
5 Learning principals of accounting bookings
6 Able to know the accounting documentation
7 Learning the banking transactions schemes
8 Able to book different banking transactions
9 Learning yearly financial reports of banking
10 Learning periodic financial reports of banking
COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES
(Blank : no contribution, 1: least contribution ... 5: highest contribution)
No Program Competencies Cont.
Bachelor in Economics (3 years) Program
1 Students define the fundamental problems of economics 4
2 Students describe key economic theories 4
3 Students critically discuss current developments in economics 5
4 Students appropriately use software for data analysis 4
5 Students critically contextualize the selection of an economic problem for research within scholarly literature and theory on the topic 4
6 Students apply appropriate analytical methods to address economic problems 4
7 Students use effective communication skills in a variety of academic and professional contexts 5
8 Students effectively contribute to group work 5
9 Students conduct independent research under academic supervision 4
10 Students uphold ethical values in data collection, interpretation, and dissemination 5
11 Students critically engage with interdisciplinary innovations in social sciences 4
12 Student explain how their research has a broader social benefit 4
COURSE EVALUATION METHOD
Method Quantity Percentage
Homework
4
5
Midterm Exam(s)
1
30
Final Exam
1
40
Attendance
10
Total Percent: 100%
ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)
Activities Quantity Duration(Hours) Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 5 5
Assignments 10 3 30
Final examination 1 5 5
Other 1 5 5
Total Work Load:
125
Total Work Load/25(h):
5
ECTS Credit of the Course:
5
CONCLUDING REMARKS BY THE COURSE LECTURER

Apps English . The lecture was developed by illustrating the changes brought by the fourth revolution, that of technology. Regardless of the fact that the principles of accounting are the same, the changes that technology is bringing in the field of digitalization have also changed the processes and for this reason we have included the literature that connects accounting with technology.
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