COURSE INFORMATION Course Title: BANKING OPERATIONS AND SERVICES

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BAF 331	C	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Avenir Lleshanaku , 12.30 - 12.30
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:	E213 - 12.30 - 13.30 Saturdays
Course Description:	BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies.
Course Objectives:	This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices.

COURSE OUTLINE

Week	Topics
1	Week 1 - Banking Operations Innovations
2	Week 2 - Understanding Banking Accounts
3	Week 3 - Teller and Customer Service Operations and Services
4	Week 4 - International Trade Banking Products and Services
5	Week 5 - International Trade Banking Operations
6	Week 6 - Cheques Operations and Services
7	Week 7 - Retail Banking Products Operations
8	Week 8. Midterm
9	Week 9 - Corporate Banking Products Operations
10	Week 10 - Treasury Operations
11	Week 11 - Regulatory Compliance The Essentials
12	Week 12 - Cards Operations
13	Week 13 - Alternative Distribution Channels Operations
14	Week 14 - Customer Service Quality The Key Ingredient

Prerequisite(s):
Textbook:	Deborah K. Dilley, (2008) Essentials of Banking, John Wiley & Sons, ISBN 978-0-470-17088-5. BANK 2.0 - How customer behaviour and technology will change the future of financial services (Brett King) Breaking Banks (Brett King) Bank 4.0 (Brett King) Course Notes PP presentations Follow: Brett King, Chriss Skinner
Other References:
Laboratory Work:
Computer Usage:
Others:	No

COURSE LEARNING OUTCOMES

1	Learning the Albanian banking accounting plan
2	Learning banking accounts system
3	Able to know the banking accounts list
4	Able to know the general accounting principals
5	Learning principals of accounting bookings
6	Able to know the accounting documentation
7	Learning the banking transactions schemes
8	Able to book different banking transactions
9	Learning yearly financial reports of banking
10	Learning periodic financial reports of banking

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Banking and Finance (3 years) Program
1	The students are gained the ability to look at the problems of daily life from a broader perspective. They gain the needed skills not only to understand economic problems in banking and finance but also to construct a model and defend in meaningful way.	4
2	They have knowledge about the finance and banking.	5
3	They have knowledge about the money and banking.	5
4	They have knowledge about the international finance and banking.	5
5	They have ability to use mathematical and statistical methods in banking and finance.	4
6	They know how to use computer programs in both daily office usage and statistical data evaluations in banking and finance department.	5
7	They have necessary banking and finance skills that needed in private and public sector.	5
8	They are intended to be specialist in one of departmental fields that they choose from the list of general economics, finance economics, public finance, corporate finance, finance management, international finance markets and institutions, banking and central banking, international finance and banking, money and banking, international trade and banking.	4
9	They have ability to utilize fundamental economic theories and tools to solve economic problems in banking and finance.	4
10	They are aware of the fact that banking and finance is a social science and they respect the social perspectives and social values of the society’s ethics.	4

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	5	4
Midterm Exam(s)	1	30
Final Exam	1	40
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	5	5
Assignments	10	3	30
Final examination	1	5	5
Other	1	5	5
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5