COURSE INFORMATION Course Title: EFFECTIVE MANAGEMENT IN THE PUBLIC SERVICE

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
PIR 461	C	1	3	0	0	3	6

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Lisen Bashkurti , Tuesday 14:00-17:30 hours
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Jubjana Vila
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:	E 312
Course Description:	The goal of this master level course is to enhance student’s understanding of management and leadership acumen in the public and non-profit sector. The course provides students with the tools needed to diagnose and solve organizational problems; to influence the actions of individuals, groups, and organizations; and to lead impactful public service organizations. Mainly the focus will be on the key variables that must be considered and managed including power relationships, culture, communications, leadership and ethics.
Course Objectives:	(1) a deeper understanding of the manager’s role as leader, strategist, planner, designer of structure; (2) the ability to identify and analyze critical short term and long term issues confronting an organization; (3) a good understanding of the role of leadership in achieving strategic change in public service organizations.

COURSE OUTLINE

Week	Topics
1	Introduction
2	Leadership
3	Strategic Planning
4	Budget as Management Tool
5	Performance Management
6	Partnerships
7	Contracting
8	Midterm exam
9	Risk
10	Communication
11	Ethics
12	Innovation
13	Effective Management in Albanian Public Service
14	Trends in Public Service Management

Prerequisite(s):	N/A
Textbook:	Cohen, Steven, William Eimicke, and Tanya Heikkila. 2013. The Effective Public Manager: Achieving Success in a Changing Government. 5th edition, Jossey-­‐Bass: San Francisco. ISBN: 978-1-118-55593-4
Other References:	-
Laboratory Work:	N/A
Computer Usage:	N/A
Others:	No

COURSE LEARNING OUTCOMES

1	Demonstrate an effective understanding of public service management.
2	Identify the tools for effective management in the public service.
3	Understand the challenges in effective management in the public service.
4	Assess the public service management in Albania and broader.

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Master of Science in Political Science and International Relations Program
1	Having and using advanced knowledge and comprehension supported by textbooks including actual knowledge in political sciences and international relations literature, materials and the other scientific resources.	5
2	Analyzing data, ideas and concepts of current political issues and international relations, determining complex events and topics, making discussions and developing new suggestions in accordance with researches.	4
3	Having knowledge and thought about actual topics and problems together with their historical, social and cultural aspects.	4
4	Introducing those who are interested in politics and international events with the topics of Political Science and IR and teaching clearly the problems and the types of solutions.	4
5	Improving skills of working together with the main social science disciplines and other disciplines which are related to Political Science and International Relations.	5
6	Improving critical thinking and skills in making research independently.	4
7	Developing solutions about the problems and conflicts which are common in national and international arena.	4
8	Improving skills for leadership and research and analyze capacity of those who is responsible with national and international ones.	4
9	Knowing any foreign language enough to communicate with colleagues and understand actual researches and articles.	4
10	Gaining IT skills to use computer and technology) in order to reach actual knowledge.	4
11	Gaining skills to follow societal, scientific and ethic values during collecting, interpreting, conducting of data related to social and political developments.	1
12	Having consciousness about human rights and environment.	3
13	Gaining the skills to follow actual developments and pursue long-life learning.	5

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Midterm Exam(s)	1	30
Project	1	20
Final Exam	1	40
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	20	20
Assignments	1	15	15
Final examination	1	35	35
Other			0
Total Work Load:			150
Total Work Load/25(h):			6
ECTS Credit of the Course:			6