EPOKA UNIVERSITY
FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES
DEPARTMENT OF BANKING AND FINANCE
COURSE SYLLABUS
COURSE INFORMATIONCourse Title: BANKING OPERATIONS AND SERVICES |
Code | Course Type | Regular Semester | Theory | Practice | Lab | Credits | ECTS |
---|---|---|---|---|---|---|---|
BAF 331 | C | 5 | 3 | 0 | 0 | 3 | 5 |
Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature) | NA |
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours: | Avenir Lleshanaku , 12.30 - 12.30 |
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours: | NA |
Teaching Assistant(s) and Office Hours: | NA |
Language: | English |
Compulsory/Elective: | Elective |
Classroom and Meeting Time: | E213 - 12.30 - 13.30 Saturdays |
Course Description: | BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies. |
Course Objectives: | This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices. |
COURSE OUTLINE
|
Week | Topics |
1 | Week 1 - Banking Operations Innovations |
2 | Week 2 - Understanding Banking Accounts |
3 | Week 3 - Teller and Customer Service Operations and Services |
4 | Week 4 - International Trade Banking Products and Services |
5 | Week 5 - International Trade Banking Operations |
6 | Week 6 - Cheques Operations and Services |
7 | Week 7 - Retail Banking Products Operations |
8 | Week 8. Midterm |
9 | Week 9 - Corporate Banking Products Operations |
10 | Week 10 - Treasury Operations |
11 | Week 11 - Regulatory Compliance The Essentials |
12 | Week 12 - Cards Operations |
13 | Week 13 - Alternative Distribution Channels Operations |
14 | Week 14 - Customer Service Quality The Key Ingredient |
Prerequisite(s): | |
Textbook: | Deborah K. Dilley, (2008) Essentials of Banking, John Wiley & Sons, ISBN 978-0-470-17088-5. BANK 2.0 - How customer behaviour and technology will change the future of financial services (Brett King) Breaking Banks (Brett King) Bank 4.0 (Brett King) Course Notes PP presentations Follow: Brett King, Chriss Skinner |
Other References: | |
Laboratory Work: | |
Computer Usage: | |
Others: | No |
COURSE LEARNING OUTCOMES
|
1 | Learning the Albanian banking accounting plan |
2 | Learning banking accounts system |
3 | Able to know the banking accounts list |
4 | Able to know the general accounting principals |
5 | Learning principals of accounting bookings |
6 | Able to know the accounting documentation |
7 | Learning the banking transactions schemes |
8 | Able to book different banking transactions |
9 | Learning yearly financial reports of banking |
10 | Learning periodic financial reports of banking |
COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES
(Blank : no contribution, 1: least contribution ... 5: highest contribution) |
No | Program Competencies | Cont. |
Bachelor in Economics (3 years) Program | ||
1 | Students define the fundamental problems of economics | 4 |
2 | Students describe key economic theories | 4 |
3 | Students critically discuss current developments in economics | 5 |
4 | Students appropriately use software for data analysis | 4 |
5 | Students critically contextualize the selection of an economic problem for research within scholarly literature and theory on the topic | 4 |
6 | Students apply appropriate analytical methods to address economic problems | 4 |
7 | Students use effective communication skills in a variety of academic and professional contexts | 5 |
8 | Students effectively contribute to group work | 5 |
9 | Students conduct independent research under academic supervision | 4 |
10 | Students uphold ethical values in data collection, interpretation, and dissemination | 5 |
11 | Students critically engage with interdisciplinary innovations in social sciences | 4 |
12 | Student explain how their research has a broader social benefit | 4 |
COURSE EVALUATION METHOD
|
Method | Quantity | Percentage |
Homework |
5
|
4
|
Midterm Exam(s) |
1
|
30
|
Final Exam |
1
|
40
|
Attendance |
10
|
|
Total Percent: | 100% |
ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)
|
Activities | Quantity | Duration(Hours) | Total Workload(Hours) |
Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
Mid-terms | 1 | 5 | 5 |
Assignments | 10 | 3 | 30 |
Final examination | 1 | 5 | 5 |
Other | 1 | 5 | 5 |
Total Work Load:
|
125 | ||
Total Work Load/25(h):
|
5 | ||
ECTS Credit of the Course:
|
5 |