COURSE INFORMATION Course Title: OPERATIONS MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 321	B	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Alba Kruja , Monday 13:30-15:30
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Compulsory
Classroom and Meeting Time:	E 110 Monday 08:45 - 11:15
Course Description:	All firms and organizations are involved in some sort of transformation process. Operations management is the designing and management by an organization of all activities required to transform input resources into output products and services. The operations manager plans production, schedules work, and controls resources so as to meet the goals of the organization. Manufacturing operations transform tangible inputs into tangible outputs which should be worth more than the total cost of the inputs. Service operations transform by transporting, storing, repairing, sorting and rearranging, etc. This course is about some of the issues, techniques, and methodologies practicing managers use to make operations more efficient and competitive. Topics include operations strategy, process design, capacity planning, facilities location and design, forecasting, production scheduling, inventory control, quality assurance and lean operations. The topics are integrated using a systems model of the operations of an organization.
Course Objectives:	Give students an appreciation for the production and operations management function in any organization. To give students an understanding of the importance of productivity and competitiveness to both organizations and nations. To ensure that students know the importance of an effective production and operations strategy to an organization. Provide students an understanding of quality management practice in organizations and how total quality management and six-sigma facilitate organizational effectiveness. To ensure students understand the relationship of the various planning practices of capacity planning, aggregate planning, project planning and scheduling. Give students an understanding the roles of inventories and basics of managing inventories in various demand settings. To ensure that students understand contemporary operations and manufacturing organizational approaches and the supply-chain management activities and the renewed importance of this aspect of organizational strategy.

COURSE OUTLINE

Week	Topics
1	Introduction to Operations Management
2	Operations and Strategy
3	Quality Management
4	Forecasting & Product Design
5	Process Strategy
6	Capacity Planning
7	Review Before Midterm
8	Midterm Exam
9	Layout Strategies
10	Location Strategies
11	Inventory Management & Lean Operations
12	Intermediate & Short-Run Scheduling
13	Project Presentations
14	Project Presentations

Prerequisite(s):	NA
Textbook:	Operations Management by Heizer, Render & Munson. 12th Edition, Prentice Hall, 2017
Other References:	Operations Management by William J. Stevenson. 10th Edition, Irwin / McGraw-Hill, 2014
Laboratory Work:	NA
Computer Usage:	NA
Others:	No

COURSE LEARNING OUTCOMES

1	Appraise the role of operations management in the overall business strategy of the firm.
2	Assess the interdependence of the operating system with other key functional areas of the firm.
3	Evaluate production resources and relate efficiency concept
4	Achieve production process and necessity to making proved process effectiveness
5	Analyze problems that enterprises encounter and solve them by systematic studying methods
6	Identify and evaluate a range of tools appropriate for analysis of operating systems of the firm.
7	Validate the application of operations management policies and techniques to the service sector as well as manufacturing firms.

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Business Administration (3 years) Program
1	1. Identify activities, tasks, and skills in management, marketing, accounting, finance, and economics.	5
2	2. Apply key theories to practical problems within the global business context.	5
3	3. Demonstrate ethical, social, and legal responsibilities in organizations.	4
4	4. Develop an open minded-attitude through continuous learning and team-work.	5
5	5. Use technology to enable business growth and sustainability.	5
6	6. Analyze data to make effective decisions.	5

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Midterm Exam(s)	1	35
Project	1	10
Final Exam	1	45
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	3	48
Mid-terms	1	10	10
Assignments	1	9	9
Final examination	1	10	10
Other			0
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5