COURSE INFORMATION
Course Title: OPERATIONS MANAGEMENT
Code Course Type Regular Semester Lecture Recit. Lab Credits ECTS
BUS 321 B 5 - - - 4 5
Lecturer and Office Hours: Alba Kruja
Teaching Assistant(s) and Office Hours: -
Language: English
Compulsory/Elective: Compulsory
Classroom and Meeting Time: N/A
Course Description: To familiarize the students with the basic concepts and principles of operations management and to improve the analytical thinking and modeling abilities of the students on quantitative management problems. The course includes topics such as systems, models and modeling approaches, decision analysis, certainty, risk and uncertainty conditions, linear programming, sensitivity analysis and transportation and assignment problems
Course Objectives: Key performance measures of operations (productivity, quality and response time) as well as important concepts for improving the performance of operations along these dimensions will be considered. At the end of the course students will have a fair understanding of the role Operations Management plays in business processes. Emphasis is given both to familiarization of various production processes and service systems, and to quantitative analysis of problems arising in the management of operations.
COURSE OUTLINE
Week Topics
1 Introduction to Operations Management
2 Operations Strategy in a Global Environment
3 Project Management
4 Software/Microsoft Project Application
5 Forecasting
6 Process Strategy & Capacity Planning
7 Location Strategies
8 Midterm Exam
9 Layout Strategies
10 Inventory Management
11 Aggregate Planning
12 MRP & ERP
13 MRP & ERP
14 Project Presentations
Prerequisite(s): No
Textbook: Operations Management by Heizer & Render. 11th Edition, Prentice Hall, 2014.
Other References: Operations Management by William J. Stevenson. 10th Edition, Irwin / McGraw-Hill, 2014.
Laboratory Work: N/A
Computer Usage: N/A
Others: No
COURSE LEARNING OUTCOMES
1 Understand the role of operations management in the overall business strategy of the firm and the interdependence of the operating system with other key functional areas of the firm.
2 Evaluate production resources and understand efficiency concept
3 Analyse problems that enterprises encounter and solve them by systematic studying methods
4 Identify and evaluate a range of tools appropriate for analysis of operating systems of the firm.
5 Understand the application of operations management policies and techniques to the service sector as well as manufacturing firms.
COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES
(Blank : no contribution, 1: least contribution ... 5: highest contribution)
No Program Competencies Cont.
COURSE EVALUATION METHOD
Method Quantity Percentage
Homework
2
3
Midterm Exam(s)
1
30
Project
1
15
Quiz
1
14
Final Exam
1
35
Total Percent: 100%
ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)
Activities Quantity Duration(Hours) Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 4 64
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Assignments
Final examination 1 14 14
Other 1 5 5
Total Work Load:
125
Total Work Load/25(h):
5
ECTS Credit of the Course:
5