COURSE INFORMATION Course Title: ADVANCED OPERATIONS MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 515	C	3	3	0	0	3	7.5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Alba Kruja
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:
Course Description:	This course involves the integration of numerous activities and processes to produce products and services in a highly competitive global environment. Many companies have experienced a decline in market share as a result of their inability to compete on the basis of product design, cost or quality. Most now agree that world class performance in operations, i.e., in product design, manufacturing, engineering and distribution, is essential for competitive success and long term survival. This course considers the operations from a managerial perspective. Key performance measures of operations (productivity, quality and response time) as well as important concepts for improving the performance of operations along these dimensions will be considered. At the end of the course students will have a fair understanding of the role Operations Management plays in business processes.
Course Objectives:	Operations management involves the integration of numerous activities and processes to produce products and services in a highly competitive global environment. Many companies have experienced a decline in market share as a result of their inability to compete on the basis of product design, cost or quality. Most now agree that world class performance in operations, i.e., in product design, manufacturing, engineering and distribution, is essential for competitive success and long term survival. This course considers the operations from a managerial perspective. Key performance measures of operations (productivity, quality and response time) as well as important concepts for improving the performance of operations along these dimensions will be considered. At the end of the course students will have a fair understanding of the role Operations Management plays in business processes.

COURSE OUTLINE

Week	Topics
1	Summary of Topics and Objectives of Operations Management Course
2	Scope of Operations Management and Productivity
3	Operations Strategy in Global Environment
4	Forecasting
5	Forecasting
6	Inventory Management
7	Inventory Management
8	ERP
9	Supply Chain Management
10	Aggregate Planning
11	Presentations
12	Presentations
13	Presentations
14	Presentations

Prerequisite(s):	No
Textbook:	Operations Management by Heizer and Render, Tenth Edition, Pearson/ Prentice-Hall, 2009
Other References:	Operations Management by William J. Stevenson. Tenth Edition, Irwin / McGraw-Hill, 2009
Laboratory Work:
Computer Usage:
Others:	No

COURSE LEARNING OUTCOMES

1	Understanding the role of production and operations management in the overall business strategy of the firm.
2	Understanding the interdependence of the operating system with other key functional areas of the firm.
3	Evaluating production resources and understanding efficiency concept
4	Achieving production process and necessity to making proved process effectiveness
5	Problems that production enterprises encounter and systematic studying methods to solve this problems

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Master of Science in Business Administration Program
1	Integrate theories from business and economics to tackle business problem	5
2	Inspire an open minded-attitude through continuous learning and team-work.	5
3	Demonstrate ethical, social, and legal responsibilities in organizations	5
4	Organize and pursue scientific research projects	5
5	Enhance persuasive communication and presentation capabilities.	5
6	Critically evaluate contemporary research in specific business areas.	5

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Presentation	1	40
Term Paper	1	50
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	15	3	45
Hours for off-the-classroom study (Pre-study, practice)	15	2	30
Mid-terms			0
Assignments	1	3	3
Final examination			0
Other	2	61	122
Total Work Load:			200
Total Work Load/25(h):			8
ECTS Credit of the Course:			7.5