COURSE INFORMATION Course Title: HUMAN RESOURCE MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 335	B	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	M.Sc. Saimir Mansaku smansaku@epoka.edu.al , Monday 13.00 to 14.00
Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Compulsory
Study program: (the study for which this course is offered)	Bachelor in Banking and Finance (3 years)
Classroom and Meeting Time:	E/313, Tuesday 11:40-14:30, Google Classroom code 6yc3iea
Code of Ethics:	Code of Ethics of EPOKA University Regulation of EPOKA University "On Student Discipline"
Attendance Requirement:	75%
Course Description:	Human Resources Management: The most important innovations of our era are the modern organizations. These organizations can only succeed if they can efficiently and effectively combine their resources. Among the others employees are the key resources of the organizations, because employees besides being input also direct the other inputs towards the achievement of the organizational goals. So the objective of this course is to inform the students about how to attain, retain and maintain human resources in the organizations.
Course Objectives:	Upon completion of this course students will appreciate HRM as a central management function. Furthermore, they will gain a solid understanding of the HRM activities, roles, challenges, concepts, and techniques that will prove valuable in their future careers.

BASIC CONCEPTS OF THE COURSE

1	An overview of the field of human resource management (HRM).
2	The primary functions of HRM relate to each other and to the broader business strategy
3	Roles and responsibilities of HR professionals.
4	High-performance work practices
5	Workforce diversity
6	Concepts/issues associated with compensation and benefits to create an attractive environment that draws valuable resources to an organization.
7	Evidence-based management
8	Leadership

COURSE OUTLINE

Week	Topics
1	Human Resource Management: A Strategic Function (The purpose of this chapter explains what Human Resource Management is, and why it’s important to all managers. We’ll see that human resource management activities such as hiring, training, appraising, compensation, and developing employees are part of every manager’s job. We’ll see that human resource management is also a separate function. The main topics we’ll cover will include what is human resource management, the trends shaping human resource management, human resource management today, the new human resource manager, and the plan of the book.)
2	Implementing Equal Employment Opportunity (The main purpose of this chapter is to explain how managers formulate human resource strategies for their companies. We’ll address the strategic management process, types of strategies, strategic human resources management, HR metrics and benchmarking, high-performance work systems, and employee engagement.
3	Job Analysis and Job Design (The main purpose of this chapter is to show you how to analyze jobs and write job descriptions. We discuss several techniques for analyzing jobs, and explain how to write job descriptions and job specifications. The main topics we address include the talent management process, the basics of job analysis, methods of collecting job analysis information, writing job descriptions, writing job specifications, employee engagement and job analysis, and using models and profiles in talent management.)
4	Human Resource Planning (The purpose of this chapter is to improve your effectiveness in Planning. The topics we discuss include personnel planning, forecasting, recruiting job candidates, and developing and using application forms.)
5	Recruiting Employees (The purpose of this chapter is to explain how to use various tools to select the best candidate for the job. The main topics we’ll cover include the selection process, basic testing techniques, backgound and reference checks, ethical and legal questions in testing, types of tests, and work samples and simulations.)
6	Selecting Employees (The main topics we’ll cover in this chapter include types of interviews, things that undermine interviewing, things that undermine interviewing’s usefulness, designing and conducting effective selection interviews, using a total selection process to improve employee engagement, and making the offer.)
7	Midterm Exam
8	Orientation and Employee Training (The purpose of this chapter is to increase your effectiveness in training employees. The main topics we’ll cover include orientating employees, designing onboarding to improve employee engagement, the training process, analyzing training needs, implementing training and development programs, and evaluating the training efforts.)
9	Performance Management Systems (The purpose of this chapter is to show you how to appraise employees’ performance. The main topics we cover include the basics of performance appraisal, tools for appraising performance, dealing with rater error appraisal problems, the appraisal interview, employee engagement guide for managers, and performance management.)
10	Management and Organizational Development (The main purpose of this chapter is to explain how to support your employees’ career development needs and improve employee retention. The main topics we’ll address are career management, improving employee engagement through career development, managing employee turnover and retention, employee life-cycle management, and managing dismissals.)
11	The Organizational Reward System (The main purpose of this chapter is to show you how to establish a pay plan. The main topics we cover are basic factors in determining pay rates; job evaluation methods; how to create a market- competitive pay plan; pricing managerial and professional jobs; contemporary topics in compensation; and total rewards for employee engagement.)
12	Base Wage and Salary Systems (The main purpose of this chapter is to explain how managers use incentives to motivate employees. The main topics we’ll discuss are money’s role in motivation, individual employee incentive and recognition programs, incentives for salespeople, incentives for managers and executives, team and organization-wide incentive plans and incentives, and employee engagement.)
13	Incentive Pay Systems (The main purpose of this chapter is to explain the third major pay component: employee benefits. The main topics we discuss are pay for time not worked benefits, insurance benefits, retirement benefits, and using benefits to improve engagement and performance. This chapter will complete our discussion on employee compensation.)
14	Employee Relations (The main purpose of this chapter is to explain Causes of Disciplinary Actions 344, Administering Discipline 344, Prediscipline Recommendations 345, Guidelines for Administering Discipline 346, Legal Restrictions 347, Grievance Procedures 348, Just Cause 348, Due Process 350, Duty of Fair Representation 350, Time Delays 351, Grievance Arbitration 351)

Prerequisite(s):
Textbook(s):	Human Resource Management, Sean Valentine, Patricia Meglich, Robert L. Mathis, John H. Jackson,16th Edition, 2020, Cengage. Human Resources Management, 11th Edition, Rue, Ibrahim, Byars. 2016, McGraw-Hill Higher Education. Dessler G. (2020). Human Resource Management, 16th edition. Pearson.
Additional Literature:	https://hbsp.harvard.edu/home/; https://hbr.org/
Laboratory Work:	N/A
Computer Usage:	Yes
Others:	No

COURSE LEARNING OUTCOMES

1	Explain the role and strategic importance of HRM and how it relates to the organization, management team, and employees
2	Demonstrate a basic understanding of job analysis and design, and learn how to conduct it
3	Demonstrate an understanding of the importance of carefully designed recruitment process. Become acquainted with the different selection techniques.
4	Demonstrate an understanding of the training and development techniques
5	Demonstrate an understanding of the importance of performance management and employee retention, and become acquainted with processes and procedures associated with them.
6	Demonstrate an understanding of the basics of compensation (pay and benefits) and employee relations
7	Explore the introduction of tech to improve the function of HRM
8	Outline and discuss the current legal and ethical requirements of the recruitment and selection process and illustrate how these impacts on the process
9	Describe key aspects of forecasting the human resources needs of an organization
10	Outline motivational techniques and feedback strategies that help employees reach professional and organizational goals

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Banking and Finance (3 years) Program
1	The students gain the ability to look at the problems of daily life from a broader perspective with an increased awareness of the importance of moral/ethical considerations and professional integrity in the workplace.	5
2	They develop their knowledge and understanding of banking and finance including concepts, theories, and analytical tools that serve both in national and international markets.	2
3	They gain an understanding of the role of financial management in business firms and the essentials of corporate finance and further develop their knowledge in the field.	2
4	They are able to apply valuation models to estimate the price of different financial assets, measure risk and describe the risk-return tradeoff.	3
5	They are provided with the knowledge and understanding of the regulatory framework and functioning of banking system and central banking as well as international banking system.	1
6	They are able to understand and use fundamental economic theories and tools to solve economic problems in banking and financial services industry.	1
7	They have the ability to develop and utilize accounting, financial and economic data as well as other information to solve different business problems by making use of basic mathematical and statistical models.	1
8	They are expected to develop their numerical and IT skills as well as knowledge of databases in order to address the significant development in the delivery and use of financial services known as FinTech.	4
9	They develop their ability to think critically, do research, analyze, interpret, draw independent conclusions, and communicate effectively, both individually and as part of a team.	5
10	They are provided with opportunities to acquire the necessary skills and competencies to develop professionalism in the banking and financial services industry or to move on to further study within the discipline.	3

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	1	5
Midterm Exam(s)	1	30
Quiz	10	2.5
Final Exam	1	35
Attendance		5
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	14	14
Assignments	2	8	16
Final examination	1	15	15
Other			0
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5

CONCLUDING REMARKS BY THE COURSE LECTURER

No points are awarded for attendance. In order to get additional points, students should actively participate in the discussions with the lecturer in the class.