COURSE INFORMATION Course Title: OPERATIONS MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 807	B	1	3	0	0	3	10

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Alba Kruja
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:
Course Description:	-
Course Objectives:	The present course is concerned with the management of resources and processes to produce and deliver the needed goods and services to customers. OM focuses in designing efficient and effective operations that allow organizations to have a more competitive edge and respond to market changes quickly in an increased global competition. Topics include on having advanced knowledge and models about operations management and strategy, operations design, operations planning and control, and operations continuous improvement (“kaizen”). Upon course completion, students are expected to: have advanced and comprehensive knowledge about operations, their management, and their strategic influence and importance; comprehend operations’ contribution to the successful implementation of a successful business strategy; gain skills of operations management techniques and tools; gain critical problem-solving skills to improve the efficiency and effectiveness of processes.

COURSE OUTLINE

Week	Topics
1	Operations Management and Strategy
2	Operations Design: Process Design, Product & Service Design, Supply Network Design
3	Operations Design: Layout & Process Technology
4	Operations Control & Planning: Capacity Planning
5	Operations Control & Planning: Inventory Planning
6	Supply Chain Management (Planning & Controlling)
7	Enterprise Resource Planning
8	Lean Synchronization
9	Project Planning and Control
10	TQM and Six Sigma
11	Operations Improvement
12	Organizing for Improvement
13	Operations and Corporate Social Responsibility
14	Project Presentation+ Final Exam

Prerequisite(s):	No
Textbook:	Jacobs, Chase, and Aquilano: Operations and Supply Management, 12th ed., ISBN#: 0-07-327873-4
Other References:	Jacobs, Chase, and Aquilano: Operations Management for Competitive Advantage, 11th ed., ISBN-10: 0-07-239278-9 Supply Chain Management: Strategy, Planning and Operation. By Sunil Chopra and Peter Meindl. Third edition published by Prentice-Hall, Inc., 2007. Various Articles in the Journal of Operations Management: www.elsevier.com/locate/jom
Laboratory Work:	no
Computer Usage:	yes
Others:	No

COURSE LEARNING OUTCOMES

1	Learning of main operations management theories and techniques
2	Equipment with critical problem solving and research skills
3	Increased innovative and professional ability towards operations management problems

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Doctorate (PhD) in Business Administration Program
1	The students are expected to gain the skills of understanding, analyzing, explaining and using the fundamental concepts of Business Administration.	5
2	Skills of understanding the requirements for designing a business unit or environment.	4
3	They gain knowledge about management and organization.	4
4	They gain knowledge about marketing and production.	5
5	They gain knowledge about accounting and finance.	3
6	They learn how to benefit from mathematical and statistical methods used in business management.	4
7	Learning the communication skills by acquiring the professional terminology of business administration.	3
8	Learning and adopting the ethical, social and legal (laws and regulations) responsibilities needed in the field of business administration and management.	1
9	Ability to effectively use technological devices (IT systems) and modern techniques in managing a business environment successfully.	3
10	Gain the theoretical knowledge of both classical and modern theories necessary to manage a business.	2
11	Acquiring an open minded-attitude through continuous learning and practice and participation.	1

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Project	1	20
Term Paper	1	60
Final Exam	1	20
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	3	48
Mid-terms			0
Assignments	2	60	120
Final examination	1	34	34
Other	1		0
Total Work Load:			250
Total Work Load/25(h):			10
ECTS Credit of the Course:			10