COURSE INFORMATION Course Title: BANKING OPERATIONS AND SERVICES

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BAF 331	B	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	Dr. Fatbardha Morina fmorina@epoka.edu.al
Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	M.Sc. Avenir Lleshanaku alleshanaku@epoka.edu.al
Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Compulsory
Study program: (the study for which this course is offered)	Bachelor in Business Administration (3 years)
Classroom and Meeting Time:	E-212, 11:45 - 14:30 Thursdays
Teaching Assistant(s) and Office Hours:	NA
Code of Ethics:	Code of Ethics of EPOKA University Regulation of EPOKA University "On Student Discipline"
Attendance Requirement:
Course Description:	BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies.
Course Objectives:	This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices.

BASIC CONCEPTS OF THE COURSE

1	Banking, finance and society
2	Regulations and bank risk culture
3	The future of trade finance
4	A new playbook for banks
5	Sustainable investment and the role of banks
6	Disrupting banking
7	Changing the face of banking and finance
8	Banking on identity
9	Blockchain and bankaccounting
10	The future of payments

COURSE OUTLINE

Week	Topics
1	Week 1 - Banking Operations Innovations. Banking has changed the last 10 years more than in the past 200 years. Banking on change. Also the relation with artificial intelligence, open banking and metaverse.(Pg. 25)
2	Week 2 - Understanding Banking Accounts. Not only a simple account but a financial account with a banking institution. Digital accounts and digital onboarding of customers. Banking on change pg. 50
3	Week 3 - Teller and Customer Service Operations and Services. Products and transactions while being served from the banker. Personal bankers, investment bankers and portfolio officer. Bank 2.0. Pg 85.
4	Week 4 - International Trade Banking Products and Services. Trade finance developing and practice. Blockchain for trade finance and its developments Course notes. Pg. 75
5	Week 5 - International Trade Banking Operations. Practice and case studies of trade finance products. 5 real cases analysis for LC INKASSO AND GUARANTEES Course notes pg. 125
6	Week 6 - Cheques Operations and Services. Cheque books and cheque transactions. Their types. Digital cheques and technological impacts on cheques. Course notes pg. 67
7	Week 7 - Retail Banking Products Operations. Retail products and the art of dealing with them. Digital banking and digital channels for banking. Bank 4.0 pg. 150
8	Week 8. Midterm
9	Week 9 - Corporate Banking Products Operations. Transactions and their types used for a successful corporate banking. Digital corporate banking and corporate investment banking. Banking on change. Pg 250.
10	Week 10 - Treasury Operations. Treasury bonds, notes, fixed deposits, elastic deposits, money market and cash operations. Digital exchange transactions and smart investment in banking. Course notes pg. 190
11	Week 11 - Regulatory Compliance The Essentials. Bankers are not only middlemen but also they should be risk managers. Anti money laundering impact on technological revolution. Banking on change. Pg. 250
12	Week 12 - Cards Operations. Debit and credit cards. Their digital transformation and opportunities. Touchless bank cards and ewallet impact on plastic cards. Bank 4.0 pg. 256
13	Week 13 - Alternative Distribution Channels Operations. Digital revolution on banking. Artificial intelligence and blockchain. Artificial intelligence, open banking and metaverse. Bank 4.0. Pg. 300
14	Week 14 - Customer Service Quality. Customer expectations and perceptions. How to measure service quality. Psychological impact on banking and digital banking. i. Course notes. Pg. 35. The Key Ingredient

Prerequisite(s):	No
Textbook(s):	Bank 4.0 (Brett King) 2021, BANK 2.0 (2019) - How customer behavior and technology will change the future of financial services (Brett King) Breaking Banks (Brett King ) 2020, Follow: Brett King, Chriss Skinner
Additional Literature:	Banking on change.(2020) WILEY. The London Institute of banking & finance
Laboratory Work:	No
Computer Usage:	No
Others:	No

COURSE LEARNING OUTCOMES

1	Learning the Albanian banking accounting plan
2	Learning banking accounts system
3	Able to know the banking accounts list
4	Able to know the general accounting principals
5	Learning principals of accounting bookings
6	Able to know the accounting documentation
7	Learning the banking transactions schemes
8	Able to book different banking transactions
9	Learning yearly financial reports of banking
10	Learning periodic financial reports of banking

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Business Administration (3 years) Program
1	Identify activities, tasks, and skills in management, marketing, accounting, finance, and economics.	3
2	Apply key theories to practical problems within the global business context.	4
3	Demonstrate ethical, social, and legal responsibilities in organizations.	4
4	Develop an open minded-attitude through continuous learning and team-work.	4
5	Use technology to enable business growth and sustainability.	5
6	Analyze data to make effective decisions.	4

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	4	5
Midterm Exam(s)	1	30
Final Exam	1	40
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	5	5
Assignments	10	3	30
Final examination	1	5	5
Other	1	5	5
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5

CONCLUDING REMARKS BY THE COURSE LECTURER

Students should understand the power of change in banking and finance industry