COURSE INFORMATION Course Title: KNOWLEDGE MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 358	D	6	3	0	0	3	6

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Besjon Zenelaj
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:
Course Description:	This course is about introducing students with an understanding of knowledge and its management as a framework for designing an organization’s goals, structures, and processes so that the organization can use what it knows to learn and create value for its customers and community. More specifically, it equips students with some of knowledge management systems life cycles, knowledge management models, knowledge capturing techniques, knowledge sharing and knowledge application. The course aims at creating awareness about knowledge management and its importance to the success of today's organization.
Course Objectives:	This course is about introducing students with an understanding of knowlsedge and its management as a a framework for designing an organization’s goals, structures, and processes so that the organization can use what it knows to learn and to create value for its customers and community. More specifically, it equips students with some of knowledge management systems life cycles, knowledge management models, knowledge capturing techniques, knowledge sharing and knowledge application. The course aims at creating awareness about knowledge management and its importance to the success of todays organization.

COURSE OUTLINE

Week	Topics
1	Introduction to Knowledge Management
2	Nature of Knowledge
3	KM for Individuals, Communities and Organizations
4	KM Cycle
5	KM Models
6	Knowledge Capture
7	MIDTERM EXAM
8	Knowledge Codification
9	Knowledge Transfer & Sharing
10	Knowledge Application
11	KM Strategy
12	KM Strategy & Metrics
13	Presentations
14	Presentations

Prerequisite(s):	No
Textbook:
Other References:
Laboratory Work:
Computer Usage:	Yes
Others:	No

COURSE LEARNING OUTCOMES

1	Understanding knowledge and its types
2	Understand various knowledge management cycles and approaches
3	Understand knowledge creation and capturing techniques
4	Understand knowledge sharing methods
5	Understand knowledge application approaches
6	Skills of understanding the requirements for designing a business unit or environment
7	Learning the communication skills by acquiring the professional terminology of business administration.
8	Gain the theoretical knowledge of both classical and modern theories necessary to manage a business.
9	Develop critical thinking skills by analyzing real cases.
10	Develop the ability of students to relate the knowledge gained in previous business courses.

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Business Administration (3 years) Program
1	The students are expected to gain the skills of understanding, analyzing, explaining and using the fundamental concepts of Business Administration.	5
2	Skills of understanding the requirements for designing a business unit or environment	4
3	They gain knowledge about management and organization.	4
4	They gain knowledge about marketing and production.	4
5	They gain knowledge about accounting and finance.	4
6	They learn how to benefit from mathematical and statistical methods used in business management.	4
7	Learning the communication skills by acquiring the professional terminology of business administration.	4
8	Learning and adopting the ethical, social and legal (laws and regulations) responsibilities needed in the field of business administration and management.	3
9	Ability to effectively use technological devices (IT systems) and modern techniques in managing a business environment successfully.	2
10	Gain the theoretical knowledge of both classical and modern theories necessary to manage a business.	2
11	Acquiring an open minded-attitude through continuous learning and practice and participation.	2

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	1	10
Midterm Exam(s)	1	30
Project	1	20
Final Exam	1	40
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	3	48
Mid-terms	1	17	17
Assignments	1	12	12
Final examination	5	5	25
Other			0
Total Work Load:			150
Total Work Load/25(h):			6
ECTS Credit of the Course:			6