COURSE INFORMATION Course Title: CRISIS ANALYSIS AND MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
PIR 336	A	6	3	0	0	3	6

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Dr. Reina Shehi rzenelaj@epoka.edu.al , Upon Request
Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Study program: (the study for which this course is offered)	Bachelor in Political Science and International Relations (3 years)
Classroom and Meeting Time:	Tuesday 09:45-12:30; D 204
Code of Ethics:	Code of Ethics of EPOKA University Regulation of EPOKA University "On Student Discipline"
Attendance Requirement:	60% Compulsory
Course Description:	You must deal rapidly, correctly, comprehensively, and objectively with a disaster or crisis. Yet, many organizations are so preoccupied with day-to-day operations that they fail to allocate the appropriate time and resources to crisis planning. Designed for corporate, healthcare, and nonprofit executives; crisis management professionals; advertising and public relations agency executives; and anyone charged with dealing with a crisis that threatens the image and viability of an organization, this overview provides you with the tools to identify potential vulnerabilities and to develop comprehensive protection, management, and communication plans. Examinations of actual crisis case studies demonstrate how to minimize risk; create a crisis plan; and manage, survive, and recover from a crisis.
Course Objectives:	This course aims to offer to students a framework of how to analyze and manage a crisis. It teaches students that crisis management is not one- time response to an unfortunate event but it is a strategic process that must start to occur before the crisis ever takes place in the life of the organization. Therefore, the course provides an overview of a transformative crisis management approach which addresses the deep structural or cultural problems that may lead to crisis and learn how a crisis experience may also give lessons of recovery and growth.

BASIC CONCEPTS OF THE COURSE

1	Crisis management
2	Crisis analysis
3	Crisis Management Planning
4	Risk analysis

COURSE OUTLINE

Week	Topics
1	Introduction to the Course: A Framework for Crisis Management
2	The Crisis Management Landscape
3	Crisis Types, Symptoms and Causes
4	Crisis Management in Political Systems; Role of Leadership
5	Sense making: Grasping Crisis
6	Forming the Crisis Management Team and Writing the Plan
7	Midterm Exam
8	Organizational Culture, Identity and Character as a Resource to Crisis Management
9	Crisis Containment: Managing Crisis in Positive Ways
10	Post- Crisis Recovery & Growth
11	Crisis Communication-1
12	Crisis Communication-2
13	The role of Ethics in Crisis Management
14	Students' Projects

Prerequisite(s):	N/A
Textbook(s):	1.Crandall, W. R., Parnell, J. A., & Spillan, J. E. (2013). Crisis management: Leading in the new strategy landscape. Sage Publications. 2.Verbeek, B. (2006). The Politics of Crisis Management. Public Leadership Under Pressure. 3. Saleh, Y. D. (2016). Crisis Management: The Art of Success & Failure: 30 Case Studies in Business & Politics. Hillcrest Publishing Group. 3. Saleh, Y. D. (2016). Crisis Management: The Art of Success & Failure: 30 Case Studies in Business & Politics. Hillcrest Publishing Group. 4. Misra, S. K. (2019). Crisis Management: Resilience & Change. 1st Edition. Sage Publications
Additional Literature:
Laboratory Work:	N/A
Computer Usage:	N/A
Others:	No

COURSE LEARNING OUTCOMES

1	To learn about the nature of political and organizational crisis in terms of types, symptoms, causes and phases.
2	To introduce students to the transformative crisis management approach that studies crisis as possible catalysts for positive change.
3	To learn about the role of leaders, organizational culture, identity and character as a resource during crisis management
4	To learn how to manage crisis in positive ways and how to address damage at the post- crisis recovery stage
5	To analyse case studies on crisis management and encourage students to develop crisis management plans and long term solutions.

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Political Science and International Relations (3 years) Program
1	Having and using advanced knowledge and comprehension supported by textbooks including actual knowledge in political sciences and international relations literature, materials and the other scientific resources.	5
2	Analyzing data, ideas and concepts of current political issues and international relations, determining complex events and topics, making discussions and developing new suggestions in accordance with researches.	5
3	Having knowledge and thought about actual topics and problems together with their historical, social and cultural aspects.	5
4	Introducing those who are interested in politics and international events with the topics of Political Science and IR and teaching clearly the problems and the types of solutions.	5
5	Improving skills of working together with the main social science disciplines and other disciplines which are related to Political Science and International Relations.	5
6	Improving critical thinking and skills in making research independently.	5
7	Developing solutions about the problems and conflicts which are common in national and international arena.	5
8	Improving skills for leadership and research and analyze capacity of those who is responsible with national and international ones.	4
9	Knowing any foreign language enough to communicate with colleagues and understand actual researches and articles.	2
10	Gaining IT skills to use computer and technology) in order to reach actual knowledge.	2
11	Gaining skills to follow societal, scientific and ethic values during collecting, interpreting, conducting of data related to social and political developments.	3
12	Having consciousness about human rights and environment.	3
13	Gaining the skills to follow actual developments and pursue long-life learning.	5

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Midterm Exam(s)	1	25
Project	1	30
Case Study	5	4
Final Exam	1	25
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	4	64
Mid-terms	1	12	12
Assignments	1	12	12
Final examination	1	14	14
Other			0
Total Work Load:			150
Total Work Load/25(h):			6
ECTS Credit of the Course:			6

CONCLUDING REMARKS BY THE COURSE LECTURER

NA