EPOKA UNIVERSITY
FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES
DEPARTMENT OF BANKING AND FINANCE
COURSE SYLLABUS
2023-2024 ACADEMIC YEAR
COURSE INFORMATIONCourse Title: BANKING OPERATIONS AND SERVICES |
| Code | Course Type | Regular Semester | Theory | Practice | Lab | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| BAF 331 | B | 5 | 3 | 0 | 0 | 3 | 5 |
| Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature) | NA |
| Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours: | M.Sc. Avenir Lleshanaku alleshanaku@epoka.edu.al |
| Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours: | NA |
| Teaching Assistant(s) and Office Hours: | NA |
| Language: | English |
| Compulsory/Elective: | Compulsory |
| Study program: (the study for which this course is offered) | Bachelor in Banking and Finance (3 years) |
| Classroom and Meeting Time: | E-212, 11:45 - 14:30 Thursdays |
| Code of Ethics: |
Code of Ethics of EPOKA University Regulation of EPOKA University "On Student Discipline" |
| Attendance Requirement: | |
| Course Description: | BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies. |
| Course Objectives: | This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices. |
|
BASIC CONCEPTS OF THE COURSE
|
| 1 | Banking, finance and society |
| 2 | Regulations and bank risk culture |
| 3 | The future of trade finance |
| 4 | A new playbook for banks |
| 5 | Sustainable investment and the role of banks |
| 6 | Disrupting banking |
| 7 | Changing the face of banking and finance |
| 8 | Banking on identity |
| 9 | Teknologjia e re bankare |
| 10 | The future of payments |
|
COURSE OUTLINE
|
| Week | Topics |
| 1 | Week 1 - Banking Operations Innovations. Banking has changed the last 10 years more than in the past 200 years. Banking on change. Also the relation with artificial intelligence, open banking and metaverse.(Pg. 25) |
| 2 | Week 2 - Understanding Banking Accounts. Not only a simple account but a financial account with a banking institution. Digital accounts and digital onboarding of customers. Banking on change pg. 50 |
| 3 | Week 3 - Teller and Customer Service Operations and Services. Products and transactions while being served from the banker. Personal bankers, investment bankers and portfolio officer. Bank 2.0. Pg 85. |
| 4 | Week 4 - International Trade Banking Products and Services. Trade finance developing and practice. Blockchain for trade finance and its developments Course notes. Pg. 75 |
| 5 | Week 5 - International Trade Banking Operations. Practice and case studies of trade finance products. 5 real cases analysis for LC INKASSO AND GUARANTEES Course notes pg. 125 |
| 6 | Week 6 - Cheques Operations and Services. Cheque books and cheque transactions. Their types. Digital cheques and technological impacts on cheques. Course notes pg. 67 |
| 7 | Week 7 - Retail Banking Products Operations. Retail products and the art of dealing with them. Digital banking and digital channels for banking. Bank 4.0 pg. 150 |
| 8 | Week 8. Midterm |
| 9 | Week 9 - Corporate Banking Products Operations. Transactions and their types used for a successful corporate banking. Digital corporate banking and corporate investment banking. Banking on change. Pg 250. |
| 10 | Week 10 - Treasury Operations. Treasury bonds, notes, fixed deposits, elastic deposits, money market and cash operations. Digital exchange transactions and smart investment in banking. Course notes pg. 190 |
| 11 | Week 11 - Regulatory Compliance The Essentials. Bankers are not only middlemen but also they should be risk managers. Anti money laundering impact on technological revolution. Banking on change. Pg. 250 |
| 12 | Week 12 - Cards Operations. Debit and credit cards. Their digital transformation and opportunities. Touchless bank cards and ewallet impact on plastic cards. Bank 4.0 pg. 256 |
| 13 | Week 13 - Alternative Distribution Channels Operations. Digital revolution on banking. Artificial intelligence and blockchain. Artificial intelligence, open banking and metaverse. Bank 4.0. Pg. 300 |
| 14 | Week 14 - Customer Service Quality. Customer expectations and perceptions. How to measure service quality. Psychological impact on banking and digital banking. i. Course notes. Pg. 35. The Key Ingredient |
| Prerequisite(s): | No |
| Textbook(s): | Bank 4.0 (Brett King) 2021, BANK 2.0 (2019) - How customer behavior and technology will change the future of financial services (Brett King) Breaking Banks (Brett King ) 2020, Follow: Brett King, Chriss Skinner |
| Additional Literature: | Banking on change.(2020) WILEY. The London Institute of banking & finance |
| Laboratory Work: | No |
| Computer Usage: | No |
| Others: | No |
|
COURSE LEARNING OUTCOMES
|
| 1 | Learning the Albanian banking accounting plan |
| 2 | Learning banking accounts system |
| 3 | Able to know the banking accounts list |
| 4 | Able to know the general accounting principals |
| 5 | Learning principals of accounting bookings |
| 6 | Able to know the accounting documentation |
| 7 | Learning the banking transactions schemes |
| 8 | Able to book different banking transactions |
| 9 | Learning yearly financial reports of banking |
| 10 | Learning periodic financial reports of banking |
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COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES
(Blank : no contribution, 1: least contribution ... 5: highest contribution) |
| No | Program Competencies | Cont. |
| Bachelor in Banking and Finance (3 years) Program | ||
| 1 | The students gain the ability to look at the problems of daily life from a broader perspective with an increased awareness of the importance of moral/ethical considerations and professional integrity in the workplace. | 5 |
| 2 | They develop their knowledge and understanding of banking and finance including concepts, theories, and analytical tools that serve both in national and international markets. | 4 |
| 3 | They gain an understanding of the role of financial management in business firms and the essentials of corporate finance and further develop their knowledge in the field. | 2 |
| 4 | They are able to apply valuation models to estimate the price of different financial assets, measure risk and describe the risk-return tradeoff. | 3 |
| 5 | They are provided with the knowledge and understanding of the regulatory framework and functioning of banking system and central banking as well as international banking system. | 5 |
| 6 | They are able to understand and use fundamental economic theories and tools to solve economic problems in banking and financial services industry. | 4 |
| 7 | They have the ability to develop and utilize accounting, financial and economic data as well as other information to solve different business problems by making use of basic mathematical and statistical models. | 3 |
| 8 | They are expected to develop their numerical and IT skills as well as knowledge of databases in order to address the significant development in the delivery and use of financial services known as FinTech. | 4 |
| 9 | They develop their ability to think critically, do research, analyze, interpret, draw independent conclusions, and communicate effectively, both individually and as part of a team. | 4 |
| 10 | They are provided with opportunities to acquire the necessary skills and competencies to develop professionalism in the banking and financial services industry or to move on to further study within the discipline. | 4 |
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COURSE EVALUATION METHOD
|
| Method | Quantity | Percentage |
| Homework |
4
|
5
|
| Midterm Exam(s) |
1
|
30
|
| Final Exam |
1
|
40
|
| Attendance |
10
|
|
| Total Percent: | 100% |
|
ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)
|
| Activities | Quantity | Duration(Hours) | Total Workload(Hours) |
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
| Mid-terms | 1 | 5 | 5 |
| Assignments | 10 | 3 | 30 |
| Final examination | 1 | 5 | 5 |
| Other | 1 | 5 | 5 |
|
Total Work Load:
|
125 | ||
|
Total Work Load/25(h):
|
5 | ||
|
ECTS Credit of the Course:
|
5 | ||
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CONCLUDING REMARKS BY THE COURSE LECTURER
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|
Apps English . The lecture was developed by illustrating the changes brought by the fourth revolution, that of technology. Regardless of the fact that the principles of accounting are the same, the changes that technology is bringing in the field of digitalization have also changed the processes and for this reason we have included the literature that connects accounting with technology. |