COURSE INFORMATION Course Title: SUPPLY CHAIN MANAGEMENT

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BUS 359	B	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Main Course Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Dr. Esmir Demaj edemaj@epoka.edu.al , Thursday; 09:00-11:30, E-102
Second Course Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Compulsory
Study program: (the study for which this course is offered)	Bachelor in Business Informatics (3 years)
Classroom and Meeting Time:	E-213, Tuesday 08:40-11:30
Code of Ethics:	Code of Ethics of EPOKA University Regulation of EPOKA University "On Student Discipline"
Attendance Requirement:
Course Description:	This course is an introduction to the principles and practice of Supply Chain Management and its role in management decision making. Particularly, the course focuses on understanding the Supply Chain Management and dealing with supply , operation, distribution, and integration issues of SCM such as purchasing, demand forecasting, resource planning, inventory management, CRM, Location decisions and performance measurement.
Course Objectives:	Students are expected to understand the principles of Supply Chain Management. They will develop further their ability to integrate the principles and management of SCM along general management functions and issues. They will be equipped with some SCM models and latest quantitative management techniques related to purchase, inventory decisions and so on.

BASIC CONCEPTS OF THE COURSE

1	Supply Chain Management
2	Purchasing Managment
3	Supplier Relationship Management, Sustainable Sourcing
4	Demand Forecasting, Resource Planning
5	Inventory Management, Location Decisions
6	Process Management
7	Service Response Logistics

COURSE OUTLINE

Week	Topics
1	Course Introduction. Syllabus Review. Chapter 1 - Introduction to Supply Chain Management In the first chapter, students will be introduced to the Supply Chain Management, as the management of the flow of goods and services, between businesses and locations, SCM objectives and its elements. Local, regional and global SCM activities will be described. With the tremendous levels of competition in almost all avenues of business, firms are looking today at ways to become more responsive to customers. This chapter will study how supply chains must identify their end customers, determine their needs, look at what the competition is doing and position their supply chain’s products and services to successfully compete to achieve greater levels of responsiveness. After completing this chapter, the student should be able to: • Describe a supply chain and define supply chain management. • Describe the objectives and elements of supply chain management. • Describe local, regional and global supply chain management activities. • Describe a brief history and current trends in supply chain management. • Understand the bullwhip effect and how it impacts the supply chain. Referred literature: Chapter 1 (pg. 3-34)
2	Chapter 2- Purchasing Management Purchasing is a key business function that is responsible for acquisition of the required materials, services and equipment. In this chapter students will learn about traditional purchasing process, e-procurement, public procurement and green purchasing. They should learn to estimate the pros and cons of single sourcing versus multiple sourcing. Also, the topic of globalization, how it impacts SCM and challenges of global sourcing are discussed. Break-even analysis will be studied as a tool for computing the cost-effectiveness of sourcing decisions when cost is the most important criterion. After completing this chapter, the student should be able to • Understand the role of supply management and its strategic impact on an organization’s competitive advantage. • Understand and know how to handle small value purchase orders. • Understand sourcing decisions and the factors impacting supplier selection. • Describe the opportunities and challenges of global sourcing and understand how globalization impacts supply management. • Understand and compute total cost of ownership. Referred literature: Chapter 2 (pg. 37-70)
3	Chapter 3 – Creating and managing customer relationships This chapter introduces strong supplier partnerships and their importance in achieving win-win competitive performance for the buyer and supplier. Building trust, shared vision and objectives, personal relationships and mutual benefits and needs, are listed and described as keys to successful partnerships. Students will learn about the process of supplier evaluation and certification, which helps in identifying the best and most reliable suppliers. Another important concept is Supplier Relationship Management. Its characteristics and application methods are carefully analyzed. After completing this chapter, the student should be able to: • Explain the importance of supplier partnerships • Understand the key factors for developing successful partnerships • Develop a supplier evaluation and certification program • Explain the importance of a supplier recognition program • Understand the capabilities of Supplier Relationship Management Referred literature: Chapter 3 (pg. 73-97)
4	Chapter 4 - Ethical and Sustainable Sourcing This chapter begins with explaining the use of ethical and sustainable sourcing practices and the development of these strategies. It compares the methods of outsourcing, insourcing and co-sourcing. The sourcing process is comprised of a number of related activities that, when taken together, provide competitive advantage for the firm. Firms A special emphasis is put on the value-enhancing activities adopted by suppliers to track inventories like VMI (Vendor Managed Inventories) and supplier co-location. After completing this chapter, the student should be able to: • Understand and appreciate the trends in ethical and sustainable sourcing. • Define and describe the terms fair trade products, green purchasing, social sus- tainability, supply base rationalization, VMI, supplier co-location, and collabora- tive negotiations. • Understand the use of environmental supplier certifications. • Define outsourcing and how it differs from purchasing. • Define benchmarking and discuss how it is used in strategic sourcing. Referred literature: Chapter 4 (pg. 99-130)
5	Chapter 5- Demand Forecasting Forecasting is an integral part of demand management since it provides an estimate of future demand and the basis for planning and making sound business decisions. Chapter 5 studies how suppliers can be more efficient in responding quickly to shifts in consumer demand. They should take advantage of forecasting techniques, which are classified into: qualitative forecasting methods and quantitative forecasting methods. Each of these methods is analyzed further in depth. Students will also learn to apply these methods in computer applications. After completing this chapter, the student should be able to: • Explain the role of demand forecasting in a supply chain. • Identify the components of a forecast. • Compare and contrast qualitative and quantitative forecasting techniques. Referred literature: Chapter 5 (pg. 133-163)
6	Chapter 5- Demand Forecasting Forecasting is an integral part of demand management since it provides an estimate of future demand and the basis for planning and making sound business decisions. Chapter 5 studies how suppliers can be more efficient in responding quickly to shifts in consumer demand. They should take advantage of forecasting techniques, which are classified into: qualitative forecasting methods and quantitative forecasting methods. Each of these methods is analyzed further in depth. Students will also learn to apply these methods in computer applications. After completing this chapter, the student should be able to: • Explain the role of demand forecasting in a supply chain. • Identify the components of a forecast. • Compare and contrast qualitative and quantitative forecasting techniques. Referred literature: Chapter 5 (pg. 133-163)
7	Chapter 6 – Resource Planning Systems In this chapter will be presented the Resource Planning Process. Students will understand the maximum capacity that can be produced to meet existing demand under a time constraint. Afterwards, operations planning and its categories will be studied. This chapters includes use of mathematical calculations and tabular forms to illustrate how the firm can deliver the right quantity of products purchased on the desired delivery date. MPS and ATP (available-to-promise quantity) are variables studied that help to quickly negotiate new orders and delivery due dates with customers or to quickly respond to customers’ changing demands. Eventually, MRP and ERP systems are discussed. After completing this chapter, the student should be able to: • Understand the chase, level and mixed aggregate production strategies. • Know how to compute available-to-promise quantities, MRP explosion and DRP implosion. • Understand the limitations of legacy MRP systems, and why organizations are migrating to integrated ERP systems. • Describe an ERP system, and understand its advantages and disadvantages. Referred literature: Chapter 6 (pg. 165-203)
8	Chapter 6 – Resource Planning Systems In this chapter will be presented the Resource Planning Process. Students will understand the maximum capacity that can be produced to meet existing demand under a time constraint. Afterwards, operations planning and its categories will be studied. This chapters includes use of mathematical calculations and tabular forms to illustrate how the firm can deliver the right quantity of products purchased on the desired delivery date. MPS and ATP (available-to-promise quantity) are variables studied that help to quickly negotiate new orders and delivery due dates with customers or to quickly respond to customers’ changing demands. Eventually, MRP and ERP systems are discussed. After completing this chapter, the student should be able to: • Understand the chase, level and mixed aggregate production strategies. • Know how to compute available-to-promise quantities, MRP explosion and DRP implosion. • Understand the limitations of legacy MRP systems, and why organizations are migrating to integrated ERP systems. • Describe an ERP system, and understand its advantages and disadvantages. Referred literature: Chapter 6 (pg. 165-203)
9	Midterm Exam
10	Chapter 7 – Inventory Management This chapter will present the students with Inventory as one of the most expensive assets of an organization. It covers the crucial roles of inventory and various inventory management techniques that are widely used for balancing demand with supply. The classic ABC inventory classification was discussed along with the ABC inventory matrix as a means to monitor if a firm is stocking the right inventories. Ample examples were used to demonstrate the order size and order period inventory models. This chapter also covered one of the latest developments in inventory management—RFID. After completing this chapter, the student should be able to: • Distinguish dependent and independent demand inventories. • Describe the four basic types of inventories and their functions. • Understand the costs of inventory and inventory turnovers. • Understand ABC classification, ABC inventory matrix and cycle counting. • Know RFID and how it can be used in inventory management. Referred literature: Chapter 7 (pg. 207-245)
11	Chapter 7 – Inventory Management This chapter will present the students with Inventory as one of the most expensive assets of an organization. It covers the crucial roles of inventory and various inventory management techniques that are widely used for balancing demand with supply. The classic ABC inventory classification was discussed along with the ABC inventory matrix as a means to monitor if a firm is stocking the right inventories. Ample examples were used to demonstrate the order size and order period inventory models. This chapter also covered one of the latest developments in inventory management—RFID. After completing this chapter, the student should be able to: • Distinguish dependent and independent demand inventories. • Describe the four basic types of inventories and their functions. • Understand the costs of inventory and inventory turnovers. • Understand ABC classification, ABC inventory matrix and cycle counting. • Know RFID and how it can be used in inventory management. Referred literature: Chapter 7 (pg. 207-245)
12	Chapter 8- Process Management—Lean and Six Sigma in the Supply Chain This chapter covers in detail lean and Six Sigma because of their critical importance in achieving successful supply chain management. The primary ingredient in the success of a lean program is the use of Six Sigma thinking and improvement tools. There are a number of practices mentioned within each of these topics that overlap or are very similar such as top management support, workforce involvement and continuous improvement. After completing this chapter, the student should be able to: • Discuss and compare the major elements of lean and Six Sigma. • Describe why lean and Six Sigma are integral parts of SCM. • Discuss the linkage between lean programs and environmental protection. • Describe the historical developments of lean and Six Sigma. • Describe and use the various tools of Six Sigma. Referred literature: Chapter 8 (pg. 249-295)
13	Chapter 10 Customer Relationship Management In this chapter, we introduced and discussed the elements of CRM, its place within the field of supply chain management, the requirements for successful CRM program implementation and the current trends in CRM. Customer relationship management is really all about treating customers right and firms today are learning how to combine many channels of customer contact to better serve customers, resulting in better customer satisfaction and more sales. After completing this chapter, the student should be able to: • Discuss the strategic importance of CRM. • Describe the components of a CRM initiative. • Calculate customer lifetime value. • Discuss the implementation procedures used for CRM programs. • Describe how information is used to create customer satisfaction and greater profits for the firm. Referred literature: Chapter 10 (pg. 343-373)
14	Case Studies and Final Review

Prerequisite(s):	N/A
Textbook(s):	Wisner, J. D., Tan, K., Leong G. K. (2019) Principles of Supply Chain Management, A Balanced Approach (5th ed.). Cengage Learning ISBN: 978-1-337-40649-9
Additional Literature:
Laboratory Work:	N/A
Computer Usage:	N/A
Others:	No

COURSE LEARNING OUTCOMES

1	Understanding the principles of Supply Chain Management
2	Develop critical thinking in operational issues concerning organization
3	Understanding the difference between Supply Chain and Logistics
4	Equipping students with some of the latest quantitative management techniques
5	Making the connection between various management topics studied in other courses

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in Business Informatics (3 years) Program
1	Identify activities, tasks, and skills in management, marketing, accounting, finance, and economics.	5
2	Apply key theories to practical problems within the global business context.	4
3	Demonstrate ethical, social, and legal responsibilities in organizations.	5
4	Develop an open minded-attitude through continuous learning and team-work.	4
5	Integrate different skills and approaches to be used in decision making and data management.	5
6	Combine computer skills with managerial skills, in the analysis of large amounts of data.	4
7	Provide solutions to complex information technology problems.	3
8	Recognize, analyze, and suggest various types of information-communication systems/services that are encountered in everyday life and in the business world.	3

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	4	4
Midterm Exam(s)	1	30
Case Study	1	9
Final Exam	1	45
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	3	48
Mid-terms	1	10	10
Assignments			0
Final examination	1	19	19
Other			0
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5

CONCLUDING REMARKS BY THE COURSE LECTURER

NA