COURSE INFORMATION Course Title: BANKING OPERATIONS AND SERVICES

Code	Course Type	Regular Semester	Theory	Practice	Lab	Credits	ECTS
BAF 331	C	5	3	0	0	3	5

Academic staff member responsible for the design of the course syllabus (name, surname, academic title/scientific degree, email address and signature)	NA
Lecturer (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	Avenir Lleshanaku , 12.30 - 12.30
Second Lecturer(s) (name, surname, academic title/scientific degree, email address and signature) and Office Hours:	NA
Teaching Assistant(s) and Office Hours:	NA
Language:	English
Compulsory/Elective:	Elective
Classroom and Meeting Time:	E213 - 12.30 - 13.30 Saturdays
Course Description:	BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies.
Course Objectives:	This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices.

COURSE OUTLINE

Week	Topics
1	Week 1 - Banking Operations Innovations
2	Week 2 - Understanding Banking Accounts
3	Week 3 - Teller and Customer Service Operations and Services
4	Week 4 - International Trade Banking Products and Services
5	Week 5 - International Trade Banking Operations
6	Week 6 - Cheques Operations and Services
7	Week 7 - Retail Banking Products Operations
8	Week 8. Midterm
9	Week 9 - Corporate Banking Products Operations
10	Week 10 - Treasury Operations
11	Week 11 - Regulatory Compliance The Essentials
12	Week 12 - Cards Operations
13	Week 13 - Alternative Distribution Channels Operations
14	Week 14 - Customer Service Quality The Key Ingredient

Prerequisite(s):
Textbook:	Deborah K. Dilley, (2008) Essentials of Banking, John Wiley & Sons, ISBN 978-0-470-17088-5. BANK 2.0 - How customer behaviour and technology will change the future of financial services (Brett King) Breaking Banks (Brett King) Bank 4.0 (Brett King) Course Notes PP presentations Follow: Brett King, Chriss Skinner
Other References:
Laboratory Work:
Computer Usage:
Others:	No

COURSE LEARNING OUTCOMES

1	Learning the Albanian banking accounting plan
2	Learning banking accounts system
3	Able to know the banking accounts list
4	Able to know the general accounting principals
5	Learning principals of accounting bookings
6	Able to know the accounting documentation
7	Learning the banking transactions schemes
8	Able to book different banking transactions
9	Learning yearly financial reports of banking
10	Learning periodic financial reports of banking

COURSE CONTRIBUTION TO... PROGRAM COMPETENCIES (Blank : no contribution, 1: least contribution ... 5: highest contribution)

No	Program Competencies	Cont.
Bachelor in International Marketing and Logistics Management (3 years) Program
1	Identify activities, tasks, and skills in management, marketing, accounting, finance, and economics.	5
2	Apply key theories to practical problems within the global business context.	4
3	Demonstrate ethical, social, and legal responsibilities in organizations.	5
4	Develop an open minded-attitude through continuous learning and team-work.	5
5	Use technology to enable business growth and sustainability.	5
6	Synthesize creativity needed for marketing notion with scientific method and numerical skills, for achieving business sustainability.	4
7	Apply the concepts and structures of modern marketing in global context at private and public sectors.	4
8	Integrate the management of logistics, supply chain and in total operations with corporate goals and strategies.	5

COURSE EVALUATION METHOD

Method	Quantity	Percentage
Homework	5	4
Midterm Exam(s)	1	30
Final Exam	1	40
Attendance		10
	Total Percent:	100%

ECTS (ALLOCATED BASED ON STUDENT WORKLOAD)

Activities	Quantity	Duration(Hours)	Total Workload(Hours)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	2	32
Mid-terms	1	5	5
Assignments	10	3	30
Final examination	1	5	5
Other	1	5	5
Total Work Load:			125
Total Work Load/25(h):			5
ECTS Credit of the Course:			5